FREQUENTLY ASKED QUESTIONS
Will you caulk my tub or tile?
As a courtesy to our customers, we do caulking free of charge! However, because this is a courtesy service done in effort of providing the most complete job possible and is free to our customers, we require all subsequent caulking touch ups, etc to be done by our customers.
Do I need to clean my tub and/or tile cleaned before I have my surfaces refinished?
Although we appreciate any preliminary cleaning, we will still have to re-clean with our special cleaners in order to properly prepare for the application of our coating.
Should I remove my overflow valve or any other fixtures in my bathtub/surround?
We will "mask" (cover/protect) areas including the overflow valve, faucet and drain cap, protecting it from any finish. Materials used to "mask" can be removed after the refinishing is complete leaving masked areas undisturbed during the process. Some overflow’s we will remove but it is up to the customer to put back on the next day... The overflow has one or two screws and is simple to do so. Let us know if putting the overflow back on would be a problem- You will need a screwdriver.
How long will the refinishing process take?
Generally speaking, tub refinishes may take 3-4 hours. Tub and tile surround (tiles around tub area only) will take 4-6 hours. This does not include any time to remove any old paint from a previous refinish if present.
How many years can I expect to get out of the life of my refinishing tub and/or tile with proper care?
We give a 5 year Warranty on the product against lifting, peeling blistering, matters of adhesion. Often we see the refinishing lasting 15-20 years
Will my tub or tile looked like it was painted?
Absolutely not. Our finish is applied using an HVLP sprayer and our products looks very smooth and shiny as in the automotive industry. Many customers can not tell the difference between our finish and a brand new tub!
Can I use a bath-mat?
No, you can not use a bath-mat on any reglazed surfaces. This will damage your tub. We do offer our slip-resistant finish on the bottom on your tub that we can offer as a very good and popular substitute.
Will you fix my chips and cracks in my tub or tile?
Yes. We will fill in any chips and cracks before the painting process so that they are not noticeable later
Can I be present in my home and not be disturbed by fumes?
Absolutely. Our product is made for the refinishing industry in Residential and commercial applications. Most people find that the smell is minimal outside of the bathroom area. This is so because we deploy heavy duty blower systems that ventilate fumes from the homes of customers and often keep any smells from escaping the work area.
Is the paint or smell toxic?
No. We use an Icocyanate-free acrylic polymer coating system that is VOC compliant.
Is white the only color available?
No. We do carry the Bone color as well. White seems to be the choice of color as toilets and sinks now come standard in White.
How long after my tub and/or tile surround is refinished do I have to wait before using it?
Please allow 24 hours before using the tub or tile areas re glazed before using it.
What should I do to prepare for my refinishing job?
There is not much that we ask for our customers to do. Our job is very convenient and is virtually effortless for our customers. You can however, remove loose objects from the bathroom (or work area), such as tooth brushes, bottles, paintings, shower curtains, soap and towels, so that they will not be exposed during the job.
What are your recommended cleaning agents?
Dawn dishwashing liquid, Orange or citrus cleaner and Simple Green are three of the most popular cleaning agents that we recommend. All cleaning agents should be the bleach free versions. Never use abrasive cleaners such as Ajax or Comet on any refinished surfaces.
Can I use a scrubbing pad to clean my tub?
We do not recommend that you use a scrubbing pad. If cleaned regularly and with a recommended cleaner, there should be no need use an abrasive pad of any sort. There are "magic erasers", also known as melamine foam sponges, that work well.
Is there an extra charge for removing old paint from a previously refinished tub?
Yes, there is a charge. Call us for a quote. It takes an extra hour or even two and is not a pretty job with chemical paint stripper and razor blade knife.
How do I know if my surfaces to be refinished have been refinished previously?
Porcelain, fiberglass and cast iron surfaces do not usually peel after wear. They will often only dull, stain, rust and/or become rough, but will not peel. If the tub has peeled than more than likely it has been refinished before.
I have a dripping/leaky faucet, do I need to have it fixed before the refinishing job?
We would appreciate that you fix the dripping tap before we do the work as getting water in the tub area while painting can be annoying to say the least. A dripping faucet will damage the finish as well and this is not covered in the warranty.
There is a little surface dust stuck in the finish. What should I do?
Surface dust is very common and almost unavoidable. There is always dust present in any room. Some comes from the clothes that we wear, pets, carpet from adjacent rooms, or from outside air. There will be surface dust that will stick to the finish as it is curing. This is normal. Whatever you do, do not try to pick at any, for you may chip the finish. Most surface dust will simply wash or fall off in time. With normal cleaning and use, you will see dust begin to fall off on its own and/or settle into the finish naturally. Do not be alarmed by surface dust, your surfaces will gradually smooth with time!